- Drupal Overview
- Wordpress Overview
- Joomula! Overview
Web Easy Media is a Drupal shop, plain and simple. We create customized websites using Drupal as our Content Management System (CMS). When searching for a company to create your website, there are a lot of options out there.
In the highly competitive market place for website development, it’s important to stand out. The CMS a website company uses will have a large impact on the quality of the websites they build, how quickly they can fabricate them and the overall costs of each one.
A CMS supports the creation, management, syndication, publishing and alteration of all of the information on a website. A web development company creating the interactive websites used today utilize a CMS to create a website with the end user in mind. The quality of the CMS and the developer’s knowledge of it will have a large impact on the overall functionality and look of the website itself and the ultimate usability for the end customer.
There are three main Content Management Systems being conventional by web developers across the globe: Wordpress, Joomla!, and Drupal. Each one has its highlights and limitations and none of them work for everyone. The experience and skill level of a developer or designer warrants which CMS will be most useful for his or her needs.
Wordpress
Wordpress is an easy to exercise CMS that allows for single or multiple user websites with superior blogging capabilities to be created and managed with ease. Almost anyone can exhaust it. Whereas it excels at ease of expend, though, it lacks in flexibility.
Wordpress was designed to be a blogging platform and adding modifications to make it more dynamic is often difficult and time consuming. According to Good Web Practices, “The very reason that Wordpress was created was to keep people from wanting to customize it to do things that are much more advanced…any modification that you give to it may very well cause it to rupture”.
Joomla!
Joomla! is a step above Wordpress, having vast resources for developers and designers alike to use to create visually dynamic websites. Joomla! has a large community of users, offering technical support to both developers and designers with issues, along with the end users of the websites.
Though Joomla! is a ample CMS for starting developers and designers, it lacks the strength to create flexible websites with the ideal “end user” usability. Businesses want sites that can both effectively grow with the needs of the business and be managed by non-technical personnel.
In a recent report conducted by Idealware, which evaluated the most popular Content Management Systems being used today, it found that Joomla! “doesn’t offer an easy way to create a workflow based on section or type of bellow”. In other words, end users have more trouble updating and making additions to their websites than users of the other leading content management systems.
Drupal
Drupal and Joomla! are often compared to each other and for good reason. Both offer developers and designers great tools for creating the dynamic websites businesses need to be competitive. What makes Drupal stand out is its ability to take the next step and offer long term, cost effective website solutions with its flexibility and powerful tools.
The learning curve is harder using Drupal, but once a developer or designer takes the time to learn how to proper utilize the features and community of this CMS, the ruin results are worth the effort. Those creating the websites can make great websites faster and cheaper and end users have unmatched functionality in managing their own websites.
Understanding the strengths and limitations of a particular CMS should be a top criterion when choosing a company to construct your website. The functionality and usability of a website is directly linked to the CMS and as your company grows, you need one that fuels your expansion without the need of expensive retooling.
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Filed under Open Source Customer Support Software by on Feb 2nd, 2012. Comment.
When mentioning the virtues of free software, always take into account the freedoms this offers unlike proprietary software. As is known, it is possible to study the source code, modify it and distribute the improvements to the user community of that free application. However, when it comes to improvements, you must also take into account that they can reach the largest number of users, which is closely related to the location of the software, for example, the software is at least translated into the native languages of the various users that may exercise it.
What was explained above gives way to another valuable process in Free Software projects such as collaboration, either free or paid. This collaboration is commonly associated with the generation of source code, patches to existing code, new features to software and changes to personal use.
All of this is possible thanks to the power that gives us free software, but if the user or groups of users are not programmers, it is definite to ask or even ensure themselves that they can not contribute to free software projects because they can not change the source code, but this is not true at all, a true collaborative effort in conjunction with the generation of source code happens and that is the process of localization and translation of programs.
Now, not all users can contribute in the latter respect, but it is good to know that the software, being already free, also opens the door to more commence, accurate and extensive translation processes, than those that occur in other forms of software generation.
The process of translating a program and its documentation, is certainly a bit tedious, even complicated, but allows the communities and users, further appropriating the software they use, being able to use it in their native language. An example of this is the project OOoAuthors, which seeks to creative quality documentation for the Openoffice.org office software in several languages. In order to assist in the project, you fair have to send an email to the mailing list of translators and indicate which part of the documentation you want to translate becaise it is separated into modules and usually available first in English and from this execrable, in other languages. This is an example of a project that does not involve modifying the source code and represents an invaluable help, as office software is one of the most notable for any user.
Despite the previously stated, very few people involved in these translation processes, which is a shame because by participating in them, you learn a lot about the particular software and even characteristics of the various languages. In OOoAuthors, the Spanish translation community is largely Latin American and its members are very receptive and responsive to suggestions.
As for the translation of the software as such, the process involves the use of applications to translate files containing the fields “translatable” into the software. Despite the need of additional tools, this process isn’t very complicated because there are applications that can encourage us to edit these special files, an example of such applications if Lokalize, a fairly comprehensive tool to help the translation of programs, including user pre-set phrases automatic translation, glossary, and dictionary, among others.
Lokalize is only going to show the phrases that belong to the files for translation, meaning it doesn’t change the source code and therefore can be used for experienced translators or anyone who wants collaborate.
The projects and applications mentioned in this article are only examples showing that the translation is not a process that is running alone, help is needed in order to achieve acquire a correctly translated application and adapted even to dialects of one language, but to do this, we must work as the program creator did when he or she did it in free software, and request the collaboration and teamwork it involves.
Next time you know and use some free software that is only available in English, French, German, or any other language you know and can translate into your native language, I invite you to do so, net involved and contribute to the continuity of the software and accessibility of it, with a little of your time spend to translate and detect translation errors in existing software, so in that way improvements can be made or definitions of a new translation localized to one country can be created. This allows them to better understand the software and to encourage the exercise of that software.
Tags: gimp examples, linux examples, open office examples, open source applications foundation, open source java applications, Open Source Software Examples, shareware examplesRelated Posts
Filed under Open Source Customer Support Software by on Jan 24th, 2012. Comment.
So many people are looking for legitimate work from home options. Due to companies reducing their full time staff, they are now looking for individuals to execute some of these tasks from their homes. Becoming a home based customer service representative or completing administrative assistant duties from home could be the option you’ve been looking for.
There are many companies who are recruiting for these home based opportunities. Each company had different requirements and focuses on different clientele. First spend some time looking at each of these companies and see which is the best fit for you. One company may be more flexible on the number of hours per week or time of day they need someone to work, and another company may be looking for a special skill you have.
LiveOps – Describes themselves as “…the world’s most flexible and cost-effective solution for call center outsourcing. Since 2000, we’ve been perfecting best practices and developing powerful on-demand tools to ensure that we provide our customers with the highest quality independent at-home agents.They have been in business since 2000, perfecting best practices and developing powerful on-demand tools to ensure that we provide our customers with the highest quality independent at-home agents.” 80% of their agents have previous sales experience.
West – West states they are, “The Best Work from Home Package: Schedule Flexibility. Guaranteed Pay. Premier Companies. What could be better than an exciting customer support opportunity with a Fortune 1000 company? How about earning guaranteed hourly pay without leaving home? If you are looking for a home-based career opportunity, then consider West at Home.”
Convergys – As a Convergys Home Agent, you’ll interact with customers of leading companies. You may reply questions, determine product opportunities that best meet your callers’ needs, place orders on their behalf, provide technical support, or enroll callers in health or entertainment plans. You’ll have the opportunity to design a benefits package that matches your lifestyle. Convergys Home Agents can select from applicable benefits that include paid time off, paid training, company holidays, 401(k) plan, employee stock purchase plan, life insurance, medical coverage, dental coverage, vision coverage, and more.
Arise – Arise makes it easy for you to operate your customer interaction business from home. Arise offers opportunities for work in technical support, sales, and customer service with some of the most exciting companies in America. We offer the certification courses you need to become an Arise Certified Professional, which signifies that you have the basic skills and knowledge to be a customer interaction specialist. As an employee of your Virtual Services Corporation, once you are certified as an Arise Certified Professional, you choose which clients to serve, when you work, and how many hours each week to work.
VIP Desk – VIP Desk identifies themselves as, “…the innovative pioneer of home-based virtual contact center and loyalty solutions for global brand leaders committed to the retention and growth of their high-value customers. A proven premium service provider with 20 years of experience, VIPdesk specializes in delivering Concierge and Virtual Call Center Services for national brand leaders in several industries that include travel, auto, financial services and retail, by providing high-touch, high-tech branded service platforms that deliver real results and loyal return on investment.”
Working Solutions – Working Solutions was created in 1996, to provide more legitimate work-at-home opportunities for those caring for family members, looking for supplemental income, and wanting or needing to work from home. What started as a very small in-house operation has grown steadily and solidly ever since. The Working Solutions process is very similar to that of a bricks and mortar temporary agency, but our agent workforce is made up of highly qualified independent contractors who work solely from their homes. We partner with clients from many different lines of business, providing them with a very capable and flexible supplemental workforce, as well as a talented project management team.
Tags: Asp Customer Support System, Customer Support Asp, customer support scriptsRelated Posts
Filed under Open Source Customer Support Software by on Jan 19th, 2012. Comment.
- Drupal Overview
- Wordpress Overview
- Joomula! Overview
Web Easy Media is a Drupal shop, plain and simple. We create customized websites using Drupal as our Impart Management System (CMS). When searching for a company to get your website, there are a lot of options out there.
In the highly competitive market place for website development, it’s important to stand out. The CMS a website company uses will have a tall impact on the quality of the websites they build, how snappily they can build them and the overall costs of each one.
A CMS supports the creation, management, syndication, publishing and alteration of all of the information on a website. A web development company creating the interactive websites used today exercise a CMS to construct a website with the end user in mind. The quality of the CMS and the developer’s knowledge of it will have a astronomical impact on the overall functionality and look of the website itself and the ultimate usability for the end customer.
There are three main Reveal Management Systems being obsolete by web developers across the globe: Wordpress, Joomla!, and Drupal. Each one has its highlights and limitations and none of them work for everyone. The experience and skill level of a developer or designer warrants which CMS will be most useful for his or her needs.
Wordpress
Wordpress is an easy to exercise CMS that allows for single or multiple user websites with trustworthy blogging capabilities to be created and managed with ease. Almost anyone can use it. Whereas it excels at ease of use, though, it lacks in flexibility.
Wordpress was designed to be a blogging platform and adding modifications to make it more dynamic is often difficult and time consuming. According to Good Web Practices, “The very reason that Wordpress was created was to keep people from wanting to customize it to do things that are distinguished more advanced…any modification that you give to it may very well cause it to break”.
Joomla!
Joomla! is a step above Wordpress, having gargantuan resources for developers and designers alike to expend to create visually dynamic websites. Joomla! has a large community of users, offering technical support to both developers and designers with issues, along with the end users of the websites.
Though Joomla! is a good CMS for starting developers and designers, it lacks the strength to create flexible websites with the ideal “end user” usability. Businesses want sites that can both effectively grow with the needs of the business and be managed by non-technical personnel.
In a fresh portray conducted by Idealware, which evaluated the most popular Suppose Management Systems being customary today, it found that Joomla! “doesn’t offer an easy way to create a workflow based on section or type of impart”. In other words, waste users have more difficulty updating and making additions to their websites than users of the other leading content management systems.
Drupal
Drupal and Joomla! are often compared to each other and for good reason. Both offer developers and designers great tools for creating the dynamic websites businesses need to be competitive. What makes Drupal stand out is its ability to take the next step and offer long term, cost effective website solutions with its flexibility and powerful tools.
The learning curve is harder using Drupal, but once a developer or designer takes the time to learn how to proper utilize the features and community of this CMS, the end results are worth the distress. Those creating the websites can make great websites faster and cheaper and end users have unmatched functionality in managing their own websites.
Understanding the strengths and limitations of a particular CMS should be a top criterion when choosing a company to build your website. The functionality and usability of a website is directly linked to the CMS and as your company grows, you need one that fuels your expansion without the need of expensive retooling.
Related Posts
Filed under Open Source Customer Support Software by on Dec 12th, 2011. Comment.
As an active citizen and student in Chandler, Arizona, I frequently come by myself confronted with conflicts regarding educational affordability and the lack of continuous educational options available to graduates with desires to enroll in further schooling. Many intelligent, motivated, and capable individuals who wish to experience a collegiate education, can simply not afford it, especially with the economy in the state that it is. They are faced with few options in affording further education, the most current and yet costly, being to take out a sizable student loan. These individuals have a desire to learn, innovate, and become contributing members of society, but are restricted due to the absurd tuition costs. The other conflict faces graduates who believe occupations, which occupy and restrict any excess time they have to rob traditional classes, yet they wish to further their education. There has to be an alternative method of education that minimizes costs and is easily accessible and flexible for all schedules. Fortunately, there is.
Solution:
I am proposing a solution that will not only resolve these widespread educational conflicts, but will start up the possibilities of a college education to almost anyone, at minimal costs. This solution is simply a web-based open-sourced application ran through Arizona State University, which allows students to take online classes at their own pace, and without restriction for minimal fees and partial college credit. This application would be comparable to Massachusetts Institute of Technology’s Open Courseware project, in which the majority of class materials are available for public viewing. However, the application that I am suggesting, will include a powerful more extensive availability of classes, lectures, multi-media, and course work. According to a recent study, “bored students are dropping out of online classes while pleading for richer and more engaging online learning experiences (Kyong-Je).” This proposed solution will not only educate and stimulate students through a hybrid of traditional learning techniques and modern adaptations to those techniques, but will allow them to experience online classes in a completely new way. Real time face-to-face instructor and peer interaction through streaming Cisco video conferencing is one of the most important and innovative features of this system, and will quickly catch on among other online universities.
The easiest way to construct this system for potential profit would be to offer the materials for free, and without any awarding of college credit. There would be, however, an upfront fee for access to any instructor interaction, web 2.0 style student-to-student communication, or the receiving of college credit. This solution is not only going to simplify learning and the availability of it, it will expand the possibilities of online education.
Justification:
This solution is the smartest move that Arizona State University can make. The future of education is leaning towards virtual instruction, and by being a leader in this movement, ASU has much to gain. Frank Christ, of Academic Support Programs, agrees. “In the future, as higher education shifts from traditional classroom teaching to online learning, academic support programs will increasingly become more in demand by online learners especially advising, career preparation, learning skills, orientation, tutoring, and intervention to overcome online technical problems.” He also brings up a potential quandary with online education saying that, “although many services may be made available online, academic support for both faculty and students will mild be necessary for many students since they may be miles from the parent institution offering the course and will insist on some face-to-face interaction with academic support personnel.” This issue that Christ brings up regarding the necessity of face-to-face interaction is not an issue with the application I am proposing. One-on-one video conferencing or chats with instructors are both options to students who choose to receive credit, and pay the upfront fee. This interactive online education experience will be useful for current professionals, who wish to further their education. “In order to stay productive and competitive there is an ongoing need for new knowledge and skills, regardless of the particular content area. A lifetime of continuing education in order to re-invent, grow, and change is necessary. (Edelson)” The implementation of an affordable, accessible, interactive, progressive, and high-quality online education application is the best way to provide this.
A common scrape with any web-based application is the uncertainty of its usability. My solution is a simple, user-friendly interface, combined with a web 2.0 style environment. This style of application will demystify any uncertainty of use, and allow for increased interactivity between students and instructors, the ability to implement more intricate learning techniques, and will provide a flexible, comprehensible system of use.
A popular argument against my proposal is the fact that Arizona State University’s tuition is relatively low in cost in comparison to other universities. This is true, but “tuition and fees have risen every year at all three state universities in Arizona, and are projected to nasty the $6,000 threshold for the first time for the 2009-10 school year. (azcentral.com)” This sum is before the added costs of living, which means that an average in-state Arizona State undergraduate student is forced to catch other means of affording to help school. Not to mention out of state students are faced with about a sixteen thousand dollar per year tuition fee. This simple, online, solution can alleviate the stresses of struggling to pay for college. Not only does it establish the students money in the end, but the University as well. Theoretically, if this system runs smoothly, students from all over the world can easily access the course material and take classes. Many of these are students who would never even have considered Arizona State, but will pay microscopic fees for college credits, because of the easy availability and accessibility of the online application, resulting in globally deriving income for Arizona State.
Also, something else to take into consideration is the fact that other universities are considering similar proposals for a broader more enriched online experience for students. Respectable universities such as John Hopkins, Irvine, Utah State, and Notre Dame, are all on track to implement a similar open-sourced online database of course information. Blackboard, the, “dominant player in course management software,” is even jumping on the bandwagon, and is reaching out to Universities to integrate open-sourced applications and originate content through their systems (insidehighered.com). The institutions mentioned are not, however, as “distance learning initiatives” (oedb.org). This is where Arizona State can travel and take the system a step further, by offering credits to those who pay a fee. By being on the cusp of developing educational technologies, Arizona State would not only hold a favorable advantage over other universities, but would fulfill their mission statement to, “provide service appropriate for the nation” (asu.edu).
Conclusion:
The high costs of college tuition and lack of flexibility of classes is a frequent problem among potential students and college graduates. The way to solve this is to obtain a web application that allows everyone access to all course materials, but any instructor or peer interaction and earning of credits is allowed only with a fee. This will help Arizona State provide an education to a much wider student base globally. The technology that is apart of this program will help Arizona State stand out as an innovative, progressive, and quality university, and will benefit both sides.
Works Cited:
Eldeson, Paul. “The Future of Online Education in the USA”. Google Scholar ASU 2004:
ASU. 20 Nov 2008.
Frank L. Christ. “Learning Help Centers”. Paradise Valley Community College. 2008.
20 Nov 2008.
“General Information” Arizona State University. 2007. 20 Nov 2008.
< http://www.asu.edu/aad/catalogs/general/gen-info.html>.
Guess, Andy. “A Bridge Between Blackboard and Open Source? ” Inside Higher Education.
2008. 20 Nov 2008.
Hart, Timothy. “Open Source in Education.” Google Scholar ASU 2003:
ASU. 20 Nov 2008
Kyong-Je, Kim. “The Future of Online Teaching and Learning in Higher Education”.
Google Scholar ASU 2004: ASU. 20 Nov 2008.
Ryman, Anne. “College Tuition Puts More in Debt”. The Arizona Republic. 2008. 20 Nov 2008.
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Filed under Open Source Customer Support Software by on Nov 17th, 2011. Comment.